Please complete our anonymous online patient satisfaction survey. We strive to provide expert service in a comfortable atmosphere with reasonable fees. In order to better serve you, our patients, we have provided this online survey so that you may provide us with feedback on how we are doing.  Your honest opinions are appreciated and will be used to help ensure we continue to be your dental health care provider of choice.  The survey should only take a few minutes to complete.  Thank You! 1. When I called the office: You picked up right away I got a busy signal It was a struggle to get through I was put on hold I was put on hold forever I got an answering machine 2. The person who answered was: Cheerful, professional Impatient Downright unpleasant Bored with the whole thing Unable to help me 3. About appointments: There were plenty of good dates I was appointed at a convenient time for me I had an emergency - you saw me right away You were booked for months I took what I could get 4. Arriving here: You were easy to get to Your staff had a friendly hello I couldn't park nearby I  was ignored 5.Our reception room was: Comfortable Pleasant Nice and neat Noisy Too crowded 6. How long did you sit before you were seated for treatment? I was seen right away The wait was tolerable I was informed how long it would be It wasn't your fault, I was late Too long, very irritating 7.   The treatment room It was spotless The equipment is pretty impressive It needed attention It seemed worn and outdated It was too hot/cold 8. During my cleaning, the hygienist: Was professional, helpful Was thorough and concerned Was a little rough on me Was distant Raced through treatment N/A I was seen by the dentist only 9.The hygienist: Answered all my questions Reinforced homecare techniques Seems to really care Praises me when I am doing something right Lectured me N/A I was seen by the dentist only 10. The chairside assistant: Was professional and helpful Did everything to make me comfortable Was a little rough Couldn't care less Was rushed 11. The doctor and the assistant: Worked as a team Worked quickly, smoothly Cared about my comfort Ignored me Didn't get along 12. The doctor: Was professional, pleasant Was really quite gentle and concerned Was rough Didn't seem to have his/her heart in it Was in a hurry 13. More about the doctor: Seems interested in people, not just patients Really listens Explained everything he was doing Had no time for my questions I didn't understand what he/she said 14. A little more: The doctor keeps up with what's new He likes to try out new treatments I don't know, he seems a little old-fashioned The doctor involves me in my own treatment I have no way of knowing how good he is 15. The office staff: Seems to work well together Seems to enjoy what they're doing Really do care Are neat, professional Don't take enough time with me 16.   About financial matters: Fees & payments were thoroughly discussed Fees are fair, considering We agreed on an arrangement I was confused about my obligation Your approach made me feel uncomfortable 17. About my insurance: You make it easier to file my claim Staff was very helpful explaining my coverage Insurance processing seems to work well No one could help me understand  my coverage I didn't like the way I was handled   18. How I heard about you: I was referred by a relative/friend Another healthcare professional I saw your ad in the yellow pages I saw another advertisement I saw your office sign Through the Internet I purchased a silent auction coupon Other: 19. If I were to rate the practice in a scale of 1 to 10 (10 being the highest rating), I'd give the doctor, practice and staff a 10 9 8 7 6 5 4 3 2 1 . 20. One of the things I like best about your practice: . 21. But you could improve on: . 22. What services would you like to see added to our practice? . 23. Would you recommend our practice to your friends or family?  Yes  No        Why? . 24.  Did you know Dr. Hibbs provides state-of-the-art porcelain veneers, including Lumineers?Yes  No 25.  Did you know we have Extreme Makeover's Zoom! one-hour teeth whitening system?Yes  No 26.  Did you know Dr. Hibbs provides Invisalign and traditional braces?Yes  No 27. Did you know Dr. Hibbs surgically places and restores dental implants?Yes  No Thank you so much for completing our survey - your opinion counts!                              Jump to a Page Home Emergency Advice Emergency Appointment Practice Info Office Tour Meet the Doctor Credentials Meet The Staff Make an Appointment Buy Products Online! Services Available Cosmetic Dentistry Children's Dentistry Before And After Invisalign Dental Help Sheets Teeth Whitening Fresh Breath FAQ's In The News! Charity Dentistry Insurance Dental Sound Library Dental Links Neat Stuff HIPPA Internet Privacy    Copyright ©1998-2008 J. Eric Hibbs, DDS, FAGD